Team Teach Ltd takes your data very seriously.
We will never trade or share your data with any external companies however we do need to collect some information to enable us to provide you with a service. For instance, we will need to share your information with the post office if we need to send you anything via the post.
We want you to be fully informed about your rights, and how Team Teach Ltd uses your data, so we have included quite a lot of information here. We hope the following sections will answer any questions you have but if not, please do get in touch
Team Teach Ltd is a training provider based in the UK. In this document when we use the term ‘Team Teach’ we are referring to Teach Teach Ltd.
We collect your personal data to enable us to process your orders and comply with our legal obligations. Your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on. Training may be delivered on our behalf by independent contractors who are also responsible for complying with GDPR and The Data Protection Act 2018.
We will use your course, certification and personal details to confirm and maintain your Team Teach accreditation and to ensure that you are reminded when your training is due for renewal. It is also collected to provide you with access to our ‘Useful Resources’ area which contains videos, trainers’ content and useful resources.
We need to keep records to inform future communications (for example to respond to queries, refund requests and complaints and, more commonly, to provide references, advice and support).
We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service.
We also need to protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.
We may also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. For example, by checking your password when you log-in and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations. We’ll do all of this as part of our legitimate interest.
Data security matters to all our customers. We treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
Whenever we collect or process your personal data, we only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.
Team Teach Ltd retains business records, training summary evaluations, course registration documents and contracts for a period of 7 years after they expire. The tutor database is also retained for 7 years before inactive accounts are either deleted or rendered anonymous.
We sometimes need to share your personal data with trusted third parties. For example, delivery couriers, consultants visiting you, and trainers all need your contact details. We provide only the information they need to perform their specific services. They may only use your data for the exact purposes we specify in our contract with them. We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous. Examples of the kind of third parties we work with are:
Sometimes we may need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia. If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to Team Teach in the UK. The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.
For example, this might be required in order to fulfil your order, process your payment details or provide support services. Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
You have the right to request access to the personal data we hold about you, free of charge in most cases. You are also able to correct any of your personal data on the website if it is incorrect, out of date or incomplete. For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
You have the right to request a copy of any information about you that Team Teach holds at any time, and have that information corrected if it is inaccurate. To ask for your information, please email email@example.com. If we choose not to action your request, we will explain to you the reasons for our refusal.
If you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113, or go online to www.ico.org.uk/concerns.
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will normally respect your wishes.
Many IT providers store data in servers which are located outside of the UK. (For example, iCloud, Dropbox, and Amazon Web Services). Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK. By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
This may occur because our information technology storage facilities and servers are located outside your country of residence and could include storage of your personal data on servers in the UK.
Team Teach is collecting your personal information for the purposes of providing you with its services. If you do not provide us with your personal information we may not be able to provide you with these services.
We do not generally require you to disclose any sensitive information (e.g. details of race, religious belief, sexual orientation or membership of a trade union) to us. If you do provide us with sensitive information for any reason, you consent to us collecting that information and using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
We may disclose your information to third parties (e.g. our related companies or third parties who provide goods and services to us). Some of these third parties are located in the United Kingdom. We will take reasonable steps to ensure that such overseas recipients do not breach the Australian Privacy Principles in the Privacy Act 1988 (Cth) in relation to such information.
We will take any privacy complaint seriously and any complaint will be assessed with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.